Effective Communication Skills

Session Description : Have you ever wanted to be a more effective communicator? This two-day session will help you to express yourself more effectively both in written and verbal communication, have more influence over your colleagues, and appear more confident. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of exercises and interactive discussions.

Key Learnings:

• Understand your personal style of communication and how we communicate with others
• Improve your listening skills and learn to ask great questions
• Understand how to choose the appropriate methods of communication in business
• Learn to conduct productive meetings and enhance your negotiating and selling skills
• Present yourself with confidence in your new skills

Day 1 – Interpersonal Communication

• Communication Styles
• Verbal vs Non-Verbal Communication
• Effective Listening Skills

Day 2 – Business Communication

• Conducting Successful Meetings
• Writing Effectively
• Negotiating and Selling Skills
• Presentation Skills

Facilitator: Jane Veldhoven